Cookie and Privacy Policy

Deepdene Care Limited Cookie and Privacy Policy

 

At Deepdene Care Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Cookie and Privacy Policy outlines how we collect, use, and protect the information you provide to us through our website [www.deepdenecare.com] (hereinafter referred to as “the Site”).

  1. Information We Collect

We collect various types of information when you interact with the Site:

  • Personal Information: When you fill out forms, register for services, or contact us, we may collect personal information such as your name, email address, phone number, and any other details you choose to provide.
  • Non-Personal Information: We collect non-identifying information such as browser type, IP address, pages visited, and time spent on the Site through analytics tools.
  • Cookies: We use cookies and similar technologies to enhance your experience on our Site. These cookies help us understand your preferences, improve our services, and deliver targeted advertisements.
  1. Use of Cookies

Cookies are small data files placed on your device when you visit the Site. We use the following types of cookies:

  • Essential Cookies: These are necessary for the proper functioning of the Site, enabling basic features such as page navigation.
  • Performance Cookies: These collect anonymous information on how visitors use the Site, helping us monitor and improve its performance.
  • Functional Cookies: These allow the Site to remember your preferences (such as language settings or login details) to provide a more personalized experience.
  • Targeting/Advertising Cookies: These are used to deliver ads that are relevant to you, based on your browsing habits.

You can control and manage cookies through your browser settings, but disabling certain cookies may affect the functionality of the Site.

  1. How We Use Your Information

We use the collected information to:

  • Provide and improve our services.
  • Respond to your inquiries and requests.
  • Personalize your experience on the Site.
  • Process transactions and manage your account.
  • Send you marketing and promotional communications (if you have opted-in).
  • Analyze traffic and user interactions for improving our Site’s design and functionality.
  • Comply with legal obligations.
  1. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our business, conducting our marketing, or servicing you, provided those parties agree to keep this information confidential.

We may also disclose your information if required by law, such as to comply with a subpoena or similar legal process.

  1. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

  1. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. However, no internet-based service is completely secure, and we cannot guarantee the absolute security of your data.

  1. Your Choices

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in those emails. You can also adjust your cookie preferences in your browser settings.

  1. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • The right to access the personal information we hold about you.
  • The right to request corrections or updates to your information.
  • The right to request deletion of your personal information, subject to legal or contractual obligations.
  • The right to withdraw consent for data processing where applicable.
  1. Changes to This Policy

We reserve the right to update or modify this Cookie and Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

  1. Contact Us

If you have any questions about this Cookie and Privacy Policy, or if you wish to exercise your data rights, please contact us at:

Deepdene Care Ltd
Email: info@deepdenecare.com
Phone: 0121 387 2130 | 0800 313 4774
Address: Unit 2, The Courtyard, 707 Warwick Road, Solihull, West Midlands, B91 3DA