As a mental health provider, excellence is the key to everything we strive for at Deepdene Care. Our goal is to ensure high quality care and support is given to every resident that resides in our care homes.
We look at individual needs, through person centred approach and aim to enhance a resident’s rehabilitation to make them more independent and capable in their daily living and functioning.
We believe the importance and value of activities being provided within the home to ensure our residents are engaged and fulfilled in life. Some of these activities are based on life skills that are used to help support daily living, independence and reintegration back into society whereas other are focused more on the ability to engage with others and enjoyment of life.
At Deepdene Care we aim to support people to becoming more independent in their own life journey. This may simply be, being more able to make their own drink/meal or going to the shops. Whatever the goal, we achieve this by ensuring that our workforce is of high quality and well trained. When recruiting, we recruit people who have the right attitude, who understand and care about the people we support and who share Deepdene Care’s Core Principles:
- Treat all our residents with dignity and respect
- Deliver person centred recovery through activity, inclusion and lifestyle
- Be adaptable and flexible to residents needs
- Be dedicated, professional and proactive
- Maintain a clean, safe and homely environment
We have a robust comprehensive induction programme, which is followed up with a range of online and face to face training to support our staff.
Our focus is for our services to be:
Safe
Caring
Effective
Responsive
Well-led
We check the achievements and targets regularly through our quality management framework which places customer and carer experience at its heart and continuously look at how we can learn, develop and improve as a mental health provider.
In addition to external inspections carried out by regulatory bodies, such as the Care Quality Commission (CQC), we as a provider of high-quality care take a rigorous approach to our own internal quality assurance, and have a process of regular internal audits and inspections throughout all our services.